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Can't get Tilemill to run

Fawn's Avatar

Fawn

31 Aug, 2011 06:42 AM

I installed Tilemill on my Mac OS 10.6.8. I have tried launching the application in Chrome, however, I cannot get it to load. I have tried it on Firefox as well and I have the same issue. The only map that shows up is Washington DC. The other default maps appear blank. When I try to create a new project, it spins for about 10 min and finally tells me Error: ETIMEOUT, Timeout while contacting DNS servers.

Can somebody tell me how I can get it to work?

  1. Support Staff 2 Posted by Will White on 31 Aug, 2011 02:41 PM

    Will White's Avatar

    Hi there,
    Does your computer have an active Internet connection when you try to load the other example maps? An internet connection is required to download the data files.

    Will

  2. 3 Posted by Fawn on 31 Aug, 2011 02:44 PM

    Fawn's Avatar

    Hi Will,

    yes, I definitely have an active internet connection.

    Fawn

  3. Support Staff 4 Posted by Will White on 01 Sep, 2011 02:11 PM

    Will White's Avatar

    Hi Fawn,
    If you click on the TileMill application from the Dock and go to Window > Console, it will reveal the log. Can you post the contents of the log?

    Thanks,
    Will

  4. Will White closed this discussion on 25 Sep, 2011 07:05 PM.

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