Support Articles
Accounts, Billing, and technical product FAQs
Migrated From Docs
Technical Support
- Why am I receiving the following error when trying to start Atlas: “Error response from daemon: pull access denied for <image-name>, repository does not exist or may require 'docker login': denied: requested access to the resource is denied”?
- My Atlas instance is down. Why am I receiving an error that my Atlas license has expired?
- How can I calculate the number of tilepacks required for a region?
- What are Mapbox tilepacks?
- I’m experiencing issues while developing with the React Native Maps SDK. Can Mapbox provide any support or guidance?
- Why am I being charged for Monthly Active Users (MAUs) that seem higher than my actual user base, even during the testing phase of my app?
Billing
- Why is my credit card being declined by Mapbox?
- How do I pay an outstanding invoice?
- How do I pay for Mapbox services?
- Does Mapbox provide refunds?
- Am I able to set a cap for monthly spending?
- How can I add an alternate / secondary billing email address?
Accounts
- What is the default public access token?
- What statistics are available for my Mapbox account?
- How can I transfer ownership of my Mapbox account?
- What is the difference between a public token and a secret token?
- What can I do if I'm having trouble signing into my Mapbox account?
- How can I troubleshoot email verification issues for my account?