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Subject

Which product do you need help with?

Priority

Are you experiencing a crash?

Please provide us with the API call you are having issues with

Having the full API request will help us with understanding and troubleshooting the issue. Your request should look similar to this: https://api.mapbox.com/{endpoint}?param1={value}&param2={value}

Which platform are you having issues with our SDKs on?

I am using the iOS Navigation SDK

Which version of the iOS Navigation SDK are you using?

Version should follow the format `x.x.x` or type `unsure` | Please refer to our releases page for all versions: https://github.com/mapbox/mapbox-navigation-ios/releases

I am using the iOS Maps SDK

Which version of the iOS Maps SDK are you using?

Version should follow the format `x.x.x` or type `unsure` | Please refer to our releases page for all versions: https://github.com/mapbox/mapbox-maps-ios/releases

I am using the iOS Search SDK (beta)

Which version of the iOS Search SDK are you using?

Version should follow the format `x.x.x` or type `unsure` | Please refer to our releases page for all versions: https://github.com/mapbox/mapbox-search-ios/releases

I am using the Android Navigation SDK

Which version of the Android Navigation SDK are you using?

Version should follow the format `x.x.x` or type `unsure` | Please refer to our releases page for all versions: https://github.com/mapbox/mapbox-navigation-android/releases

I am using the Android Maps SDK

Which version of the Android Maps SDK are you using?

Version should follow the format `x.x.x` or type `unsure` | Please refer to our releases page for all versions: https://github.com/mapbox/mapbox-maps-android/releases

I am using the Android Search SDK

Which version of the Android Search SDK are you using?

Version should follow the format `x.x.x` or type `unsure` | Please refer to our releases page for all versions: https://github.com/mapbox/mapbox-search-android/releases

Are you using any of these 3rd party frameworks to build with Mapbox?

Please provide your Style ID

https://docs.mapbox.com/help/glossary/style-id/

Are you having issues with a particular Tileset?

Please provide your Tileset ID

https://docs.mapbox.com/help/glossary/tileset-id/

Which of our Data products are you having trouble with?

I know that I can report data issues through mapbox.com/contribute, but still have an issue

https://www.mapbox.com/contribute

Do you have access to the data you need?

Which of our Premium Data offerings would you like to get in contact with us about purchasing?

Learn about our premium data in our docs https://docs.mapbox.com/#data

Which region of the world are you located in?

What type of issue are you experiencing?

Please provide a link to a code sample hosted in a github repo or gist which reproduces the issue you are running into.

Please provide a detailed list of steps to reproduce the issue

Please describe what results you were expecting.

Please describe what actually happened.

If possible, include any screenshots of error messages by using the file upload at the bottom of this form.

Description

Please provide as much detail as possible. Product issues: steps you've taken, code examples; APIs, SDKs, and libraries: full request URLs or version numbers; Community & Developer Network applications: specific details about your organization or service.

What type of Account or Billing issue are you experiencing?

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